Cycling is a sport with risks. Outsider Bikes LLC (AB Engineering LLC) is not liable for any bodily injury or damage to bicycle or property that occurs during any use or misuse of our products. Have the products installed and serviced by a professional bicycle mechanic, and follow all instructions for compatibility, insert selection, and assembly.
All products are covered by warranty for a period of one year from the date of purchase against manufacturing defects. Failure to follow the Frame Compatibility and Assembly pages will void your warranty. Refunds (full or partial) or replacements will be handled on a case by case basis. To claim a warranty, please send your name, proof of purchase, a description of the issue, and photos if possible to firstname.lastname@example.org.
Returns for refund or exchange will be honored provided the components are in as-new condition for a period of up to one year from the date of purchase. You will be responsible to cover the return shipping costs and to ensure the parts are not damaged during shipping. For an exchange or refund, please email your name and proof of purchase to email@example.com and you will be contacted by email.